8 Best RMM software for 2026: a buyer’s guide 

As remote and hybrid work continues to grow, IT teams face increasing challenges in managing their organization’s network and devices. Similarly, managed service providers (MSPs) often juggle the demands of numerous clients, each with complex needs.

Remote Monitoring and Management (RMM) software enables IT teams to effectively oversee IT environments and endpoints – wherever they are located. However, not all RMM tools are created equal. While some focus solely on RMM functionality, others offer “all-in-one” solutions, combining RMM with features like network discovery, patch management, helpdesk, billing, Agentic AI, and reporting.

The ideal RMM solution for your organization will depend on factors like your business type, the complexity of your IT operations, and your budget. Let’s dive into the types of businesses that use RMM software, considerations for buying one, and RMM software comparison for 2026.

Best RMM software 2026: reviews and ratings

Let’s now review eight top RMM solutions favored by IT teams, MSPs, and SMBs for their unique features and benefits.

Based on our research, the eight best RMM software solutions are:

1. Atera – Best overall RMM software
2. N-able – Standard RMM with unified endpoint management
3. ConnectWise RMM – Common for automation and scripting
4. NinjaOne – Suitable cloud-based RMM software
5. Pulseway – Ideal for mobile-first remote monitoring
6. SuperOps – Standard PSA-RMM platform
7. Kaseya VSA – Useful RMM with endpoint management suite
8. Syncro – Ideal RMM software for small MSPs

Below is a detailed review of each of these RMM software.

1. Atera – Best overall RMM software

Atera is a leading Agentic AI, RMM software built for enterprises and MSPs looking for a scalable, cost-effective solution.

The key benefits of Atera’s RMM for IT teams are:

• Agentic AI for autonomous IT management
• Unlimited devices pricing model – no per-endpoint fees
• Built-in PSA for helpdesk, ticketing & billing
• Autonomous patch management to keep systems secure
• Cloud-based with remote access & monitoring

Unlike traditional RMM software that relies on obsolete technology, Atera’s AI agents enable IT to run autonomously, completely transforming how organizations operate in the modern world.

Atera’s RMM pricing also differs from its competitors. Atera offers a fixed pricing model, making it the most cost-effective choice for growing IT businesses and enterprises.

RMM features and capabilities

• Real-time monitoring and alerts: Monitor network infrastructure, servers, workstations, and devices. Alert thresholds can be set for system resources, logged-in users, IP monitoring, SQL server updates, and more.

• AI agents: Use Atera’s AI agents to run your IT operations autonomously. Robin handles end-user support, resolving up to 92% of Tier-1 and complex Tier-2 support requests autonomously, while AI Copilot assists technicians.
• Asset management: Effectively track and manage resources, allocate assets, and plan for future upgrades and replacements based on inventory information.
• Patch management: Fast deployment of patches and updates, with automated scheduling to minimize downtime and disruptions to system availability. 
• Reporting and analytics: Keep track of important data, including system and agent health, inventory audits, Microsoft licensing, and more with Atera’s reporting tool.
• Helpdesk and ticketing: Track and manage customer queries and IT issues using Atera’s IT ticketing system.
• IT automation: Create IT automation profiles and assign them to devices or end users. Use Atera’s IT automation tool to automate repetitive tasks, such as creating system restore points, checking for new updates, running system scans, deleting temporary files, and more.

Let’s take a closer look at one of Atera’s capabilities: its AI agents. Atera’s AI agents fall into two categories:

1. Atera Robin to empower end-users to solve IT issues on their own

Atera’s Robin is the first line of support for users. It takes care of Tier-1 and complex Tier-2 technical incidents by interacting with end-users and resolving their issues without a technician.

Robin follows a four-step resolution process:

1. Diagnose: Robin receives the request through Teams, Slack, email, or your ITSM, verifies the user, and asks follow-up questions to identify the root cause. 
2. Remediate: It takes the approved action directly on the device, network, or in the cloud, routing approvals only when a step requires it. 
3. Verify: It confirms the issue is actually resolved, and escalates to a technician with full context if it isn’t. 
4. Close: It updates the ticket with the outcome and logs every action for governance and compliance.

If an issue is too complex, Robin escalates it to a human technician with a full summary of the conversation. And this is where Atera’s AI Copilot comes in handy.

2. Atera AI Copilot to work alongside techs and help automate repetitive tasks

Atera Copilot is a highly skilled IT expert that works alongside techs, expanding their human expertise and capabilities. 

It learns about your IT environment in real time, and you can ask it account-specific questions, such as:

• “Show me devices with critical alerts right now.”
• “Which scripts have failed to run this week?”
• “Are there any devices running out-of-date antivirus protection?”

Whether you need help troubleshooting devices, solving technical issues, or generating remote session summaries, Copilot is there to assist you in real time.

Together, Atera’s AI agents enable higher end-user satisfaction, more resilient IT teams, and unprecedented organizational efficiency.

User interface and usability

The dashboard view of Atera provides an overview of the health of your IT environment, and you can navigate between different interfaces from the left sidebar.

Atera is built from the ground up for usability, something that is noticeable to users. Users constantly praise Atera for its fast onboarding and intuitive interface.

In fact, “Ease of Use” is the main pro of Atera on G2:

New technicians are up and running within minutes of signing up, and MSPs can easily create new customer environments and scale.

Pricing plans and value for money

Most RMM solutions have a per-endpoint pricing model, which makes it expensive to scale the business. Every new endpoint increases the cost of the RMM tool.

Atera uses the pay-per-technician pricing model, so you pay a fixed price per technician, no matter how many devices or endpoints are added to the organization.

Atera’s pricing plans for IT departments:

• Professional: $149 per month, per technician
• Expert: $189 per month, per technician
• Master: $219 per month, per technician
• Enterprise: Custom quotation. Contact sales for pricing.

Atera’s pricing plans for MSPs:

• Pro: $129 per month, per technician
• Growth: $159 per month, per technician
• Power: $209 per month, per technician
• Superpower (Enterprise): Custom quotation. Contact sales for pricing.

Customer reviews and rating

Atera’s G2 rating: 4.6 out of 5.0 stars (1,200+ reviews)

What Atera users are saying on G2:

• “The most helpful of using Atera is that you have both RMM and PSA in one platform, and also the AI capabilities with Copilot and Robin,” Alan S. says.
• “AI is built-in on the entire ecosystem and responds based on knowledge base articles that we created ourselves (either internal only or externally visible for the customer),” Dieter S. says.

Atera’s Capterra rating: 4.6 out of 5.0 stars (400+ reviews)

What Atera users are saying on Capterra:

• “Atera’s dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us,” Palash W. says.
• “Atera has been a reliable tool for handling day-to-day IT operations. It reduces repetitive work and gives good visibility into system health,” Dymasius S. says.

2. N-able – Standard RMM with unified endpoint management

N-able is an IT management solution for IT teams and MSPs. It offers two RMM products:

• N-central RMM for more complex environments, allows a lot of customization in how you deliver your services. Includes patch management, IT automation, and unified endpoint management.
• N-sight RMM for MSPs needing basic customization. Includes simple RMM, patch management, and remote access.

One of N-able’s key strengths is its versatility. You can combine various N-able products to get an all-in-one IT management solution. The downside is the increased cost, as you have to pay for multiple subscriptions.

More recently, in April 2026, N-able launched its N-zo, an AI coworker that offers root-cause insights and remediation recommendations from endpoint telemetry.

Ratings (N-sight RMM)

N-able’s G2 rating: 4.4 out of 5.0 stars (560+ reviews)

N-able’s Capterra rating: 4.2 out of 5.0 stars (250+ reviews)

Pricing

The company does not publicly disclose its pricing. Request a quote via the website.

3. ConnectWise RMM – Common for automation and scripting

ConnectWise RMM is an RMM software for MSPs and IT departments, and one of the things it’s known for is its automation and scripting. You can create your own custom workflows or use ConnectWise’s 100s of pre-built workflow automation templates. These can be used to automate routine IT tasks, like patch management, system monitoring, software deployment, and ticket creation.

ConnectWise is known for being a flexible solution, but some users report that it’s hard to navigate and has a steep learning curve.

In mid-2026, ConnectWise’s AI agents reached availability. However, their AI only assists with ticket management: triage, routing, and documentation. This differs from Atera’s Robin (read more: Robin vs. ConnectWise AI Agents).

Ratings

ConnectWise’s G2 rating: 4.1 out of 5.0 (140+ reviews)

ConnectWise’s Capterra rating: 4.2 out of 5.0 (140+ reviews)

Pricing

ConnectWise RMM does not make its pricing available publicly. Request a quote via the website.

4. NinjaOne – Suitable cloud-based RMM software

NinjaOne is used for monitoring, managing, and supporting IT assets and clients remotely. Similar to most RMM pricing, NinjaOne uses a pay-per-endpoint pricing structure. While this may be the right fit for some, it can get expensive quickly for fast-growing organizations.

NinjaOne features cover the RMM needs of IT departments comprehensively, including endpoint management, patch management, remote control, helpdesk, and endpoint backup. However, it does not yet have built-in AI, such as Agentic AI for IT departments.

In addition, NinjaOne’s new AI assistant, Katana AI (in early access), turns operational data into guided steps for technicians.

Ratings

NinjaOne’s G2 rating: 4.7 out of 5.0 (5,000+ reviews)

NinjaOne’s Capterra rating: 4.7 out of 5.0 (290+ reviews)

Pricing

Pricing is not available publicly. Visit NinjaOne’s website to request a custom quote.

5. Pulseway – Ideal for mobile-first remote monitoring

If you’re looking for a mobile-first RMM solution, Pulseway is one option. It offers essential RMM features, such as real-time monitoring and alerting, script management, remote access, patch management, and reporting. All of these features can be accessed from Pulseway’s mobile app, which is available on both the Google Play Store and the Apple App Store.

For MSPs, Pulseway has a PSA product with helpdesk and ticketing, but it comes at an additional cost. 

In 2026, Kaseya (which owns Pulseway) has introduced Pulseway Assist into the software, which helps to summarize tickets and draft responses.

Ratings

Pulseway’s G2 rating: 4.5 out of 5.0 (120+ reviews)

Pulseway’s Capterra rating: 4.7 out of 5.0 (305+ reviews)

Pricing

Pulseway’s pricing calculator helps you estimate the cost based on your specific needs. 

6. SuperOps – Standard RMM for small businesses

SuperOps is an ideal RMM for small businesses and MSPs looking for a complete PSA-RMM solution. It includes essential RMM features, such as asset management, patch management, network monitoring, remote access, and project management.

SuperOps uses a pay-per-technician pricing model, but if you manage more than 150 endpoints, there’s an extra cost. Unless you have many agents and a small number of endpoints, you’ll probably need to pay extra.

SuperOps has also entered the Agentic AI space by opening up an AI marketplace for MSPs, which can be used to select ready-to-use agents for IT workflows.

Ratings

SuperOps’ G2 rating: 4.4 out of 5.0 stars (200+ reviews)

SuperOps’ Capterra rating: 4.6 out of 5.0 stars (60+ reviews)

Pricing

• Prime: Starting at $1.50/endpoint for a minimum of 100 endpoints
• Prime Plus: Starting at $2.50/endpoint for a minimum of 150 endpoints

7. Kaseya VSA – Useful RMM with endpoint management suite

Kaseya VSA includes an RMM/endpoint management suite that unifies key RMM functions in a single interface. These include monitoring and alerts, asset and inventory management, robust security features, and a range of automated functions, including patch management, backups, network monitoring, and ticketing.

For more functionality, you can integrate Kaseya VSA with other Kaseya and third-party products, like Datto, Pulseway, Xero, Webroot, and more.

More recently, Kaseya has launched its ‘Kaseya Intelligence,’ which is the AI engine behind its platform. It includes different “Digital Specialists” that help with tasks like ticket triaging and categorization. (Learn more on the Robin vs. Kaseya Intelligence comparison)

Ratings

Kaseya’s G2 rating: 4.4 out of 5.0 (4,800+ reviews)

Kaseya’s Capterra rating: 4.1 out of 5.0 (200+ reviews)

Pricing

Kaseya doesn’t make its pricing plans public. To get it, contact their sales team.

8. Syncro – Ideal RMM for MSPs

Syncro is designed for small MSPs who need an RMM/PSA tool for managing client IT environments. You get access to key functions, like real-time monitoring and alerting, invoicing and payments, helpdesk, and a mobile app for technicians on the go.

Recently, Syncro introduced Microsoft 365 Management into its product, which allows users to manage multiple M365 tenants from a single interface. Similar to Atera’s RMM software, Syncro charges its users based on a pay-per-technician model, which is more affordable for teams with a large device fleet.

In 2026, Syncro gradually built its AI features. It first launched AI ticket summarization in May, and the Syncro MCP Server followed in August.

Ratings

Syncro’s G2 rating: 4.5 out of 5.0 (550+ reviews)

Syncro’s Capterra rating: 4.6 out of 5.0 (140+ reviews)

Pricing

Syncro’s three pricing plans include:

• Core Plan: $159 per month, per user
• Team Plan: $209 per month, per user
• Enterprise: Based on a custom quotation

RMM software for different business needs

RMM solutions are no longer just for MSPs. As IT landscapes evolve, these tools have become critical for internal IT departments, enterprises, and small to midsize businesses (SMBs).

• For IT departments: RMM software for IT departments should have tools for automating tasks like proactive monitoring and maintenance, patch management, software deployment, and asset management. New technologies, like Agentic AI for IT teams, are also becoming more and more important. Instead of just automating tasks, Agentic AI helps to resolve common employee issues, like password resets, without a technician having to step in.
• For MSPs: MSPs need an RMM to manage multiple client IT infrastructures through just one interface. IT automation and AI should be available for automating routine processes, like handling tickets, resolving technical issues, and generating remote session summaries. To handle ticketing and billing, an integrated PSA is important.
• For enterprises: Enterprises need scalable RMM software powered by advanced AI and automation. AI for enterprise IT should go much beyond basic automation: your RMM should be able to diagnose and resolve technical issues end to end, without a technician in the loop. In addition, the RMM should support a range of devices, including workstations, networks, servers, and other SNMP-enabled devices.
• For SMBs: Affordability is key. Choose an RMM solution that offers competitive pricing, such as per-technician models, which allow you to scale without incurring high costs.

Here’s a quick overview of essential RMM software features:

What to look for in RMM software?

How to choose the right RMM solution for your business

Choosing an RMM software is far from a snap decision. SaaS sales experts estimate that the entire purchase cycle, from research to buying the software, can take anywhere from a few weeks to a few months.

Follow these key steps when you’re searching for the best RMM solutions for your organization. 

• Step #1: Define your use cases carefully

Good decision making is a result of great planning. The first step to choosing an RMM tool is to map out the use cases based on your specific IT environment. Consider what kinds of integrations you will need with existing systems as well.

For instance, some RMM solutions include PSA product and helpdesk integrations (like Atera), while others do not. Don’t forget about billing and reporting (for instance, MSPs need to support client billing and invoicing, while internal IT departments do not).

Also decide what role you want AI to play. Do you want it to support your technicians, or to take repetitive Tier-1 and Tier-2 tickets off their plate entirely?

• Step #2: Conduct market research

Once you have a clear understanding of what you need, it’s time to examine the options available to you. Explore the best RMM tools list in the list above and narrow down the ones that most closely align with your business needs.

We added “Best of” categories for each RMM software, which should help you evaluate the best option.

• Step #3: Invest in RMM software that is future-proof

Most RMM vendors now advertise Agentic AI, but the label covers very different capabilities. AI in RMM falls into two groups:

• Assistive AI: Summarizes tickets and suggests next steps, but a technician still needs to review and execute each fix manually.
• Autonomous: Diagnoses issues and executes fixes autonomously, without a technician in the loop. 

Both have value, but they affect your workload differently. When choosing an autonomous solution, also make sure the autonomous IT offered is real.

• Step #4: Examine peer feedback

Read online reviews to gain a better picture of the RMM software’s real-world performance. Talking to your peers in the IT space can be an excellent way to get an honest assessment without having to test-drive it yourself.

• Step #5: Define your decision criteria

After you know what options are available to you, make an informed and objective decision based on stated criteria. Create a list of features and factors that you will be considering, such as scalability, pricing model, ease of use, onboarding, and more.

• Step #6: Set up demo calls

Once you’ve narrowed down your list of RMM software to two or three options, it’s time to set up demo calls and start talking to the sales reps. During the demo, you’ll be introduced to the tool’s primary capabilities and features, and you will have the chance to ask detailed questions. 

This process is an opportunity to compare RMM products and gain clarity about which one best fits your needs and priorities.

• Step #7: Try it out

Many RMM providers offer a trial period, either free or at an introductory cost, so you can test out a product before fully committing. Atera’s RMM tool, for instance, comes with a 30-day free trial. This is your time to learn the ins and outs of a product and ensure that it has all of the capabilities you want before you put down any money.

Following the steps above will help you make an informed decision the first time around. That way, you won’t have to repeat the time-consuming process of choosing and purchasing an RMM.

Power your RMM with Agentic AI technology

Experts predict that by 2027, 50% of the companies that currently use a generative AI model will have launched Agentic AI pilots or at least proof of concept. Agentic AI represents a paradigm shift in how IT operates. This is the foundational technology shaping the future of IT.

Atera was the first RMM software to integrate Agentic AI technology into its platform through its AI agents.

With Atera on your side, overworked techs get an additional digital workforce (AI agents), enabling more capable and scalable IT teams, higher end-user satisfaction, and minimal employee downtime.

Atera’s Robin resolves up to 92% of your Tier-1 and complex Tier-2 technical incidents by reaching directly into the device, network, or cloud, all without a technician in the loop.

If your RMM needs an AI boost, then explore how Atera can fit into your workflow. You can easily start your 30-day free trial today or contact our sales team.