The Atera platform you rely on just got better and here's why

Table of contents

Table of contents
First, the good news
What AI Copilot actually does for your team
Why pricing is changing and why now
How the numbers actually work for you
Built on a foundation of responsible AI
What this reflects about where Atera is going
What to do next

First, the good news

Starting with your next renewal depending on whether you are on a monthly or annual subscription, AI Copilot is no longer an add-on. It’s core. Every Atera Essential Suite customer gets access to the full AI Copilot module set as a standard part of their plan, at no additional cost.

This isn’t a repackaging exercise. It’s a deliberate decision about where IT is headed.

AI-assisted IT used to be a competitive advantage reserved for teams with the budget to invest in premium tooling. That’s no longer where the market is. In 2026, AI isn’t a nice-to-have. It’s the baseline expectation. Your clients expect faster response times, consistent communication, and fewer escalations. Your team expects tools that reduce the grind. AI Copilot delivers on both, and it should be part of every IT operation regardless of plan tier or budget.

What AI Copilot actually does for your team

If you haven’t yet explored AI Copilot in depth, here’s what it means in practice for your day-to-day operations.

Faster triage with real-time diagnostics. When a ticket comes in, AI Copilot surfaces relevant diagnostic data immediately, giving your technicians context before they’ve typed a single response. Less back-and-forth. Faster resolution.

Ticket summaries in your brand voice. AI Copilot generates ticket summaries and suggested replies that match your tone and terminology. Consistent, professional communication — without every technician having to start from scratch.

Knowledge Base articles drafted in seconds. Every resolved ticket is an opportunity to build institutional knowledge. AI Copilot drafts KB articles automatically from ticket data, so your documentation grows alongside your operations without adding to anyone’s workload.

Scripts written and tested before deployment. Need a script to automate a recurring fix? AI Copilot writes it, then tests it on a dummy device before it touches your live environment. Faster automation, lower risk.

Actionable insights surfaced automatically. Instead of waiting for problems to escalate, AI Copilot identifies patterns across your ticket data and surfaces insights that tell you where to act next. Proactive, not reactive.

Remote session summaries via Splashtop. After every remote session, AI Copilot generates an automatic summary — what was done, what was found, what was resolved. Less manual documentation. Better records.

Want to see it in action? We’ve put together a 2-part AI Copilot webinar series – part 1 here, part 2 here, that walks through the feature set in depth from setup to real-world use cases. And if you’d rather read than watch, the AI Copilot Playbook covers the key use cases your team can activate from day one. You can also hear directly from customers already using it in their operations in our latest AI Copilot customer story.

Why pricing is changing and why now

Atera last updated its pricing four years ago. At that point, the platform looked fundamentally different from what it is today.

Over the past four years, we’ve shipped over 100 major platform updates. We’ve moved from an RMM/PSA platform to a full AI-first IT operations suite. We grew from a platform used by a few thousand customers to one trusted by over 13,000 IT professionals. The platform you’re using today is not the platform you signed up for four years ago. It’s significantly more capable, significantly more intelligent, and significantly more valuable to your operation. The pricing simply hasn’t reflected that — until now.

Here’s everything we’ve shipped since we last touched pricing:

Watch our latest Product Updates webinar where our team breaks down the most significant platform milestones and what’s coming next.

How the numbers actually work for you

For customers who have been paying for AI Copilot as a separate add-on, the picture is straightforward: the add-on charge goes away. AI Copilot is now included in your base plan. Depending on your current setup, the net effect may be a reduction in your overall spend even with the base price adjustment.

For customers who haven’t yet activated AI Copilot, you now have access to it as part of your existing plan from your next renewal. No upgrade required. No additional approval needed. It’s there.

Your updated rate will take effect at your next renewal on or after June 1 and will be reflected in your billing cycle from that date.

For a full breakdown of the updated pricing, visit our pricing page. For specific questions about what changes on your account, the FAQ document covers billing mechanics, feature access, and timeline in detail.

Built on a foundation of responsible AI

We know that adding AI to your core IT operations raises questions — about data handling, about security, and about how decisions get made. We take those questions seriously.

Every AI capability in Atera is built on a clear set of principles around transparency, data privacy, and customer control. If you want to understand exactly how AI Copilot handles your data and what safeguards are in place, visit our Responsible AI and Security page. It covers our approach in full.

What this reflects about where Atera is going

Embedding AI Copilot into the core plan isn’t the end of our AI investment. It’s the foundation for it. The IT professionals who will define the next decade are the ones building AI into their operations now as a standard practice.. We built Atera to make that accessible to every IT team, not just the ones with enterprise budgets. The decision to include AI Copilot in every Essential Suite plan is the most direct expression of that commitment we’ve made to date.

Robin by Atera — our autonomous IT agent — is already resolving 92% of issues end to end, across a reasoning engine trained on more than one million IT scenarios. AI Copilot and Robin are two parts of the same vision: an IT operations platform that handles the routine automatically, surfaces the complex intelligently, and frees your team to focus on the work that actually moves the needle.