Atera's Robin - Your Autonomous AI IT Technician

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Autonomous IT

Robin fixes
IT problems

Robin delivers personalized, enterprise-grade IT support to every employee, autonomously solving device and cloud issues end to end. No interruption. No waiting. No added headcount.

📥 Receives request

Gets requests from Teams, Slack, email, the Atera Customer Portal, and third-party ITSM tools.

🔐 Verifies user

Connects to identity providers like Okta, Azure AD, and Google to verify the user and ensure secure workflows.

🚀 Responds immediately

Replies immediately so the user knows the request is in progress.

💡 Clarifies the problem

Detects intent and asks follow- up questions to collect the full context needed for resolution.

🧩 Builds company context

Searches across internal company knowledge and external sources to deliver accurate, contextual support.

⚙️ Applies custom rules

Uses custom instructions to tailor responses and resolution logic at the customer or site level.

🔎 Analyzes the issue

Troubleshoots like a human technician and determines whether the request needs an action, an approval, or an escalation.

🎯 Chooses resolution path

Selects the right approach based on the issue type and company policies.

⚡ Executes fixes

Runs actions on devices or in the cloud, including app installs, passwords resets, and setup.

🪄 Runs workflows automatically

Uses playbooks to execute predefined ticket workflows when trigger conditions are met.

✅ Routes relevant approvals

Uses approval flows to route requests to the right stakeholder, maintaining a compliant process.

🔗 Connects to your stack

Plugs into your tools via MCP and uses custom integrations to trigger dynamic API-based cloud actions.

🔄 Updates the ticket

Closes the loop in your existing ITSM by updating the ticket with the resolution outcome and next steps.

📋 Audits every step

Logs requests, actions, approvals, and outcomes for governance and compliance.

⏱️ Tracks performance

Provides reporting and analytics to monitor resolution rates, executed actions, and time saved.

🚨 Escalates only when needed

Escalates to a technician after troubleshooting and triaging with a summary of all actions performed.

🎛️ Takes ownership

Allows IT to reassign tickets to Robin at any point in the ticket lifecycle, supporting agile ticket handling.

📚 Learns and adapts

Detects patterns from existing tickets and suggests new KBs, scripts, playbooks, and integrations.

📥 Receives request

Gets requests from Teams, Slack, email, the Atera Customer Portal, and third-party ITSM tools.

🔐 Verifies user

Connects to identity providers like Okta, Azure AD, and Google to verify the user and ensure secure workflows.

🚀 Responds immediately

Replies immediately so the user knows the request is in progress.

💡 Clarifies the problem

Detects intent and asks follow- up questions to collect the full context needed for resolution.

🧩 Builds company context

Searches across internal company knowledge and external sources to deliver accurate, contextual support.

⚙️ Applies custom rules

Uses custom instructions to tailor responses and resolution logic at the customer or site level.

🔎 Analyzes the issue

Troubleshoots like a human technician and determines whether the request needs an action, an approval, or an escalation.

🎯 Chooses resolution path

Selects the right approach based on the issue type and company policies.

⚡ Executes fixes

Runs actions on devices or in the cloud, including app installs, passwords resets, and setup.

🪄 Runs workflows automatically

Uses playbooks to execute predefined ticket workflows when trigger conditions are met.

✅ Routes relevant approvals

Uses approval flows to route requests to the right stakeholder, maintaining a compliant process.

🔗 Connects to your stack

Plugs into your tools via MCP and uses custom integrations to trigger dynamic API-based cloud actions.

🔄 Updates the ticket

Closes the loop in your existing ITSM by updating the ticket with the resolution outcome and next steps.

📋 Audits every step

Logs requests, actions, approvals, and outcomes for governance and compliance.

⏱️ Tracks performance

Provides reporting and analytics to monitor resolution rates, executed actions, and time saved.

🚨 Escalates only when needed

Escalates to a technician after troubleshooting and triaging with a summary of all actions performed.

🎛️ Takes ownership

Allows IT to reassign tickets to Robin at any point in the ticket lifecycle, supporting agile ticket handling.

📚 Learns and adapts

Detects patterns from existing tickets and suggests new KBs, scripts, playbooks, and integrations.

Yes, Robin takes action
right on devices

Robin diagnoses and fixes issues directly on endpoints, keeping support scalable with enterprise controls.

💻 Workspace and applications

View installed apps
Install app
Set default browser
Restart app
Repair or reinstall app

🔄 Operating system and updates

View update status
Install approved updates
Restart devices
Run update scans
Schedule restarts

📊 Performance and hardware health

Check CPU and memory usage
End a high impact process
Run cleanup to free disk space
View disk activity
Collect diagnostics for escalation

🌐 Network and connectivity

Check Wi-Fi and IP details
Reset network adapter
Test DNS resolution
Flush DNS cache
Renew IP address

🖨️ Peripherals and printing

View print queue
Clear print queue
Set default printer
Add or reconnect printer
Set default audio output

👤 Identity and access

View account status
Reset password
Revoke active sessions
Unlock account
Add user to group

📬 Email and collaboration

Review inbox rules
Remove forwarding
Grant shared mailbox access
View mailbox quota usage
Disable risky inbox rule

☁️ Cloud storage and files

Check sync status
Restore files from recycle bin
Disable external sharing link
View storage quota usage
Grant folder access when permitted

🔑 Productivity apps and analytics

Check access to key apps
Provision access package
Add user to workspace
Remove user from workspace
Trigger onboarding playbook

⚠️ Security and compliance

Check MFA registration status
Start MFA enrollment flow
Initiate self-service password reset
Review sign-in risk flags
Route security exception for approval

Full visibility

Under Robin’s hood

Monitor ticket assignment volume, resolution paths, and escalation patterns in one centralized dashboard for a clear breakdown. Analyze the exact actions Robin performs to ensure full operational control and optimization.

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Continuous Learning

Robin gets smarter by doing

Robin continuously monitors signals across your environment and learns from every request, action, and outcome to anticipate problems early and deliver accurate, real-time solutions.

Unrivaled Performance

Robin outperforms. Others call escalation results.

Robin goes beyond chat and automation, solving technical issues autonomously across devices and the cloud, end to end. Where others deflect, Robin executes and gets real outcomes.

“Robin has transformed IT support at CCI. With instant ticket responses, we’ve shattered our IRT metrics, giving our technicians back over two hours every day. “

America Lucid, VP of Technology, CCI

“In just the first few weeks with Robin, we were already saving our technicians two full days a week. Atera’s AI hasn’t just improved productivity, it’s changed how we work.”

Palwinder Chima, Senior VP of IT and Cyber security, Starlight investments

“Atera is the most forward-thinking IT platform available today. Robin resolves 85% of our help desk tickets, delivered ROI in the first quarter, and flipped our reactive/proactive ratio to 80/20.”

Hunter Patterson, CIO, Repacorp

Integrations

Robin works with your ITSM

Integrate your tools, from identity providers to in house systems, and execute secure workflows across your stack. Set up Robin as part of the Atera platform or connect it to your existing ITSM.

IT core integrations

Pull identities, users, tickets, and policies from your IT environment so Robin can act with the right context, permissions, and controls.

Org app integrations

Connect Robin to any SaaS apps so it can complete workflows end to end, not just notify or escalate.

In-house app integrations

Connect Robin to your internal systems and APIs so it can execute inside your organizational tools.

SECURITY

Trust by design, secure by default

Autonomy only works when it is governed. Robin applies identity verification, approvals, and audit trails so actions stay secure, controlled, and compliant at enterprise scale.

Role-based access and
permission-aware actions

Human approval steps for sensitive requests

Traceability and full activity logging

Data handling aligned to enterprise expectations

Clear boundaries and
guardrails for Robin actions

Organizational impact beyond IT

Robin converts IT spend into measurable business value, reducing employee downtime, eliminating ticket backlogs and resolving technical IT issues end-to-end autonomously. Try our Efficiency Calculator.

Robin's saving calculator

Frequently asked questions

You can be confident in the security and protection of your data. Any information inputted into the AI engine is treated similarly to any information written in a ticket within the Atera platform, and is subject to our Terms of Use. We invite you to visit our Responsible AI page for more details.

Agentic AI refers to artificial intelligence systems that can act independently to complete tasks in the real world, not just respond with information like GenAI. These AI agents are designed with reasoning abilities, can plan actions, remember past interactions, interface with applications, learn over time, and most importantly, operate fully autonomously unless instructed otherwise.

Autonomous IT is the application of Agentic AI within the IT domain, where intelligent agents proactively detect, diagnose, and resolve IT issues without requiring human input but with a capability for intelligent escalation to human technicians when required.

Your potential savings on Robin depend on a few key factors. To better understand roughly how much you can save, input your team’s info into our Robin Savings Calculator.

Your usage has no impact on the public model. Your inputs, outputs, embeddings, and knowledge base (KB) content are inaccessible to other customers, and they are not used to train Atera or Azure OpenAI’s AI algorithms or any Microsoft or third-party products.

Our AI agents are already built into the Atera platform! No further action on your part is needed beyond opening an Atera account and purchasing Robin. AI Copilot is built in from day one.

Ease of use is a core tenet of Atera’s design. Like all our features, our AI agents are intuitive and simple to use. However, we make available multiple resources, such as our Knowledge Base and live and on-demand webinars.

Unique contextual information and KB article data will be accessible exclusively to the people included in the account, with potential data filtering within the account based on customer/site distinctions.

Take the leap towards Autonomous IT

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